1. Introduction

Welcome to The House of Gold Smith (“Company”, “we”, “us”, or “our”). We operate our business through our retail stores and our online platforms, including our website and mobile application (collectively referred to as the “Platform”).

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our Platform.

By using our Platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you provide to us directly, as well as information collected automatically when you use our Platform.

A. Information You Provide

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  Name
  
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  Email address
  
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  Mobile number
  
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  Address and PIN/ZIP code
  
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  Demographic details (age, gender, date of birth, anniversaries, etc.)
  
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  Product preferences, reviews, and feedback
  

B. Automatically Collected Information

When you browse or interact with our Platform, we may collect:

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  Device details
  
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  IP address
  
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  Location information
  
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  Browser type
  
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  Network provider
  
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  Pages viewed, links clicked, items added to cart/wishlist
  

C. Payment & Sensitive Information

During purchases, we collect:

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  Debit/credit card details
  
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  Bank/account information
  
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  Billing and shipping address
  
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  Payment authentication details
  

Shopify may also securely process your payment information. Please refer to Shopify’s Privacy Policy for more details.

3. How We Use Your Information

We use your information to:

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  Process and deliver orders
  
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  Provide order updates and notifications
  
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  Offer personalized recommendations
  
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  Improve our products and services
  
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  Send promotions, offers, and marketing messages
  
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  Manage your account and preferences
  
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  Provide customer support
  
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  Perform analytics and enhance user experience
  
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  Detect and prevent fraud
  

Your data is only used for the purposes stated above.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

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  Improve website functionality
  
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  Personalize your shopping experience
  
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  Remember your preferences
  
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  Analyse usage patterns
  
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  Deliver relevant advertisements
  

You can disable cookies in your browser settings, but some site features may not function properly.

5. Sharing of Personal Information

We may share your information with trusted third parties, only when necessary, such as:

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  Payment processors
  
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  Shipping and delivery partners
  
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  Marketing and email service providers
  
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  IT and hosting partners
  
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  Data analytics tools
  
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  Customer service providers
  

All partners follow strict confidentiality and data protection policies.

We may also disclose your information if required by law or to protect our legal rights.

We do NOT sell your personal information to third parties for marketing.

6. Your Consent

By using our Platform and submitting your information, you consent to our collection, use, and sharing of your data as described in this Privacy Policy.

7. Links to Third-Party Websites

Our Platform may contain links to other websites. Once you leave our site, we are not responsible for the protection and privacy of any information you provide on those websites. Please read their privacy policies before sharing any information.

8. Your Rights

You may request the following at any time:

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  Access to your personal data
  
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  Correction of inaccurate information
  
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  Restrictions on processing
  
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  Withdrawal of consent
  
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  Account deactivation or deletion
  

To request any of the above, please contact us at:

📧 support@thehouseofgoldsmith.com

9. Data Retention

We retain your personal information for as long as necessary to:

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  Fulfill the purposes in this Privacy Policy
  
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  Comply with legal obligations
  
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  Resolve disputes
  
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  Enforce agreements
  

10. Security Measures

Our Platform uses industry-standard security technologies to protect your data. However, no system is 100% secure. We recommend safeguarding your account credentials and using the Platform responsibly.

11. Marketing & Opt-Out Options

You can unsubscribe from marketing communications anytime by:

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  Clicking “unsubscribe” in emails
  
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  Contacting us at our support email
  

You may also request deletion of non-mandatory profile information.

12. Account Deactivation

You may temporarily deactivate your account. During deactivation, you will not have access to:

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  Saved addresses
  
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  Past orders
  
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  Wishlist
  
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  Any loyalty/reward benefits
  

13. Account Deletion

You may request permanent deletion of your account. Once deleted:

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  All your data (orders, wishlist, saved addresses, etc.) will be removed permanently
  
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  Your account cannot be recovered
  
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  You may not be able to re-register using the same email
  
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  Ongoing orders, disputes, or payments must be cleared before deletion
  

14. Grievance Officer

As required by law, we have appointed a Grievance Officer.

Grievance Officer

The House of Gold Smith

📧 grievance@thehouseofgoldsmith.com