Return Policy

At The House of Goldsmith, customer satisfaction is our top priority. We take great care in crafting and delivering high-quality, certified jewellery. Please read our return policy carefully before making a purchase.

Eligibility for Returns

• Returns or exchanges are accepted only in case of manufacturing defects or incorrect product delivery.

• The issue must be reported within 48 hours of delivery with clear photos or videos of the product and packaging.

• The product must be unused, unworn, and in original condition, along with original packaging, invoice, and certification.

Non-Returnable Items

• Custom-made or personalized jewellery

• Products purchased during sales or special offers

• Items damaged due to misuse, wear and tear, or improper handling

Return Process

• To initiate a return, please contact us at [your official email / WhatsApp] within 48 hours of receiving the product.

• Once approved, we will provide return instructions.

• Products sent without prior approval will not be accepted.

Refunds

• After inspection and approval, refunds will be processed within 7–10 business days.

• Refunds will be issued to the original payment method.

• Making charges, taxes, shipping, and handling fees are non-refundable unless the return is due to our error.

Exchange Policy

• Approved exchanges can be done for products of equal or higher value. Any price difference must be paid by the customer.

• Exchanges are subject to product availability.

Shipping Responsibility

• Return shipping costs will be borne by the customer unless the return is due to a defect or wrong item delivered by us.

Right to Refuse

• The House of Goldsmith reserves the right to refuse returns that do not meet the above conditions.