Shipping policy

At The House of Goldsmith, we ensure that every jewellery piece is securely packaged and delivered with utmost care.

Order Processing

  • All orders are processed within 2–5 business days after order confirmation.

  • Custom-made or personalized jewellery may require additional processing time, which will be communicated at the time of order.

Shipping Coverage

  • We currently ship across India.

  • International shipping may be available on request and is subject to additional charges, duties, and regulations.

Shipping Method

  • All shipments are sent through trusted and insured courier partners to ensure safe delivery.

  • Jewellery orders are fully insured until they reach the customer.

Delivery Timeline

  • Standard delivery typically takes 5–10 business days, depending on the delivery location.

  • Delivery timelines may vary during festivals, holidays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.

  • Any additional charges such as customs duties or taxes (for international orders) must be borne by the customer.

Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.

  • Customers are advised to track their shipment regularly.

Delivery Guidelines

  • Please ensure someone is available to receive the order at the delivery address.

  • If a package appears tampered with or damaged, do not accept delivery and contact us immediately.

Incorrect Address or Failed Delivery

  • The House of Goldsmith is not responsible for delays or losses due to incorrect or incomplete address details provided by the customer.

  • Re-shipping costs for failed deliveries will be borne by the customer.