Welcome to The House of Gold Smith (“Company”, “we”, “us”, or “our”). By accessing or using our website, mobile application, or purchasing from us (collectively, the “Platform”), you agree to comply with the terms stated below. If you do not agree, please do not use our Platform.

These Terms form a legally binding agreement between you and The House of Gold Smith.

1. Eligibility

By using our Platform, you confirm that:

• 
  You are at least 18 years old, or accessing under parental/guardian supervision.
  
• 
  You have the legal authority to enter into this agreement.
  

2. Use of the Platform

You agree not to:

• 
  Misuse the Platform or interfere with its functioning
  
• 
  Copy, modify, distribute, or reproduce any content without permission
  
• 
  Attempt to gain unauthorized access to our systems
  
• 
  Engage in fraudulent, abusive, or illegal activities
  

We reserve the right to restrict or terminate access for violations.

3. Product Information

We make every effort to display product details, weights, purity, colors, and images accurately. However:

• 
  Actual product appearance may vary due to screen settings
  
• 
  Product weights may differ slightly due to handcrafted process
  
• 
  Prices and availability are subject to change without notice
  

All products are subject to our final verification at the time of dispatch.

4. Pricing & Payments

• 
  All prices displayed are in INR unless stated otherwise.
  
• 
  Taxes, making charges, and applicable fees are shown at checkout.
  
• 
  We accept payments through secure and authorized payment gateways.
  
• 
  In case of pricing errors, we reserve the right to cancel or modify the order.
  

We are not liable for failed payments due to bank or gateway issues.

5. Orders & Acceptance

When you place an order:

• 
  You will receive an order confirmation email/SMS.
  
• 
  Order acceptance is subject to payment confirmation, product availability, and verification.
  
• 
  We may cancel an order if:
  
  
  Information provided is incomplete or invalid
  
  
  Product is unavailable
  
  
  Fraudulent activity is suspected
  
  
  

In such cases, refunds (if any) will be processed as per our refund policy.

6. Delivery & Shipping

• 
  Delivery timelines are estimations and may vary due to logistics, location, or seasonal factors.
  
• 
  Risk of theft/loss/damage transfers upon successful delivery to the address provided.
  
• 
  Please ensure correct shipping details; incorrect addresses may cause delays.
  

For more details, refer to our Shipping Policy.

7. Returns, Exchange & Cancellation

• 
  We follow a structured Returns & Exchange Policy for eligible products.
  
• 
  Customized, engraved, personalized, or made-to-order items may not qualify for return.
  
• 
  Cancellation policies vary based on order type and stage of processing.
  

Please refer to our Return, Refund, and Cancellation Policy for complete details.

8. Gold Purity & Certification

All jewelry sold by The House of Gold Smith:

• 
  Is crafted using certified gold purity
  
• 
  Is verified by authorized hallmarking agencies
  
• 
  May include third-party certification where applicable
  

Certification may vary based on product category.

9. Intellectual Property Rights

All content on the Platform—including images, logos, product designs, text, videos, and graphics—is the property of The House of Gold Smith or its licensors.

You may not copy, reproduce, distribute, or use any content without written permission.

10. User Accounts

You are responsible for:

• 
  Maintaining the confidentiality of your account login
  
• 
  Restricting access to your device
  
• 
  Any actions performed under your account
  

We reserve the right to suspend, restrict, or terminate accounts found violating policies.

11. Limitation of Liability

To the maximum extent permitted by law:

• 
  We are not liable for any indirect, incidental, or consequential damages
  
• 
  We are not responsible for losses due to unauthorized account access
  
• 
  We do not guarantee uninterrupted access to the Platform
  

Your use of the Platform is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless The House of Gold Smith, its employees, partners, and affiliates from any claims, losses, damages, liabilities, or expenses arising from:

• 
  Your use of the Platform
  
• 
  Your violation of these Terms
  
• 
  Misuse or unlawful activities related to our Platform
  

13. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for:

• 
  The content
  
• 
  Privacy practices
  
• 
  Services or products offered on such external sites
  

Use third-party websites at your own discretion.

14. Changes to Terms

We may update these Terms & Conditions from time to time. Changes take effect immediately upon posting on the Platform. Continued use of the Platform means you accept the updated terms.

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted according to the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City/State].

(Provide your actual location, e.g., Jaipur, Rajasthan.)

16. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us:

support@thehouseofgoldsmith.com